Heron Advisor

Super services for financial planners, product issuers & their clients... Login


Heron's unique outsourcing management system... Login

Financial Services Guide

The financial services referred to in this guide are offered by:

The Heron Partnership Pty Limited
ACN 100 196 272
AFS Licence No. 252538

The purpose of this guide:
This guide is designed to define how The Heron Partnership operates and complies with the Corporations Act.

It has been produced specifically for the superannuation fund ratings services we provide.

This guide contains important information about:

  • How we operate;
  • The financial advisory services we are licensed to provide;
  • How we are remunerated;
  • Our internal & external complaints handling procedure; and
  • How we can be contacted.

Who we are:
The Heron Partnership is an independent superannuation consultancy that provides strategic, technical and actuarial advice to employers and superannuation fund trustee boards, strategic, market and product advice and assessments and ratings to product issuers and superannuation assessment, ratings and planning tools utilised by financial planners.

Financial Product Advice:
The Heron Partnership is authorised to provide financial product advice for certain classes of financial products, including life products, retirement savings accounts and superannuation to retail and wholesale clients. We do not provide personal financial advice to individuals. The product ratings have been produced without taking into account any individual's financial needs, circumstances and objectives. To the extent that the product ratings may constitute financial product advice, they are general financial product advice only, and any person should, before acting on such advice, assess the appropriateness of the advice having regard to their own financial situation and consult a licensed financial adviser before making any changes to their financial affairs.

Your financial adviser will provide you with a SOA when providing you with advice. In addition to providing the advice, the SOA will contain the basis on which the advice has been provided, information about fees, commissions or other associations or relationships which may influence the advice provided. If as part of the SOA your financial adviser makes a recommendation that you acquire a particular financial product/s you will also be provided with a Product Disclosure Statement/s, which contains information about the particular product/s to assist you, make an informed decision about acquiring that particular product/s.

How we are paid:
Advisory fees for services provided by The Heron Partnership are charged either on the basis of a set retainer or an hourly time cost rate.

Financial institutions/product issuers, financial planning dealer groups, financial planners and employers subscribe to the on-line assessment and ratings services provided by our associated company Heron Advisor Pty Limited (ACN 115 313 552). Fees for this service are by subscription and charged based on the type and volume of services required.

Neither The Heron Partnership nor Heron Advisor receive any commissions whatsoever, in respect to the services provided by either company.

Who is responsible for the financial services provided?
The comparative product ratings are undertaken by The Heron Partnership's consultants and are based on analysis of information such as product disclosure statements provided by third parties, as well as general market knowledge.

The analysis and information upon which the product ratings are based is considered to be accurate at the time a particular product is rated by us. However, to the extent that the product ratings are based on such third party information, The Heron Partnership gives no guarantee or warranty and makes no representation as to the accuracy or correctness of the third party information and accepts no responsibility for any inaccuracy or incompleteness in the third party information provided to it. The Heron Partnership makes no guarantee or warranty in relation to the investment component or rate of return of any product that it rates.

Relationships or associations with Financial Product providers:
The Heron Partnership has no debt or equity associations with financial institutions/product issuers. However, one of the services provided by The Heron Partnership is to provide advice to financial institutions/product issuers about products, services and the corporate superannuation market, including research reports and product ratings, on a fee for service basis. The provision of this advice is adhoc and does not influence our product assessments.

If you have a complaint:
If you have any complaints or concerns about the services provided by The Heron Partnership please contact our Managing Director as follows:

The Heron Partnership Pty Limited
Level 4, Austral House, 115 Collins Street
Melbourne VIC 3000
Telephone (03) 9254 4900

We endeavour to resolve a complaint within 20 days of receipt of advice about the complaint.

If the complaint can't be resolved to your satisfaction you have the right to refer the matter to the Financial Ombudsman Service Limited, as follows:

Financial Ombudsman Service Limited
GPO Box 3
Melbourne VIC 3001
Telephone 1300 780 808

The Heron Partnership's Financial Ombudsman Service membership number is 11895.

ASIC also has a free call information line which you may wish to use to make a complaint and obtain information about your rights. They can be contacted on 1300 300 630.

Please refer to this document for your future reference and any future dealings with The Heron Partnership.

Additional information:
Please contact us on (03) 9254 4900 if you have any questions about the content of this guide or the services provided by The Heron Partnership.

This Financial Services Guide was last updated in January 2012.