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Financial Services Guide

The financial services referred to in this guide are offered by:

The Heron Partnership Pty Limited

ACN 100 196 272

AFS Licence No. 252538

The purpose of this guide:

This guide is designed to define how The Heron Partnership operates and complies with the Corporations Act in relation to the financial services we provide.

A separate guide has been produced specifically for the superannuation fund ratings services we provide.
This guide contains important information about:

  • How we operate;
  • The financial advisory services we are licensed to provide;
  • How we are remunerated;
  • Compensation Arrangements
  • Our internal & external complaints handling procedure; and
  • How we can be contacted.

Who we are:

The Heron Partnership is a superannuation consultancy that provides strategic, technical and actuarial advice to employers and superannuation fund trustee boards, strategic, market and product advice, assessments and ratings to product issuers and superannuation assessment, ratings and planning tools utilised by financial planners.

Financial Product Advice:

The Heron Partnership is authorised to provide financial product advice for certain classes of financial products, including life products, retirement savings accounts and superannuation to retail and wholesale clients. We do not provide personal financial advice to individuals and recommend that individuals consult a licensed financial adviser before making any changes to their financial affairs.

How we are paid:

Advisory fees, for services provided by The Heron Partnership are charged either on the basis of a set retainer or an hourly time cost rate. The fee basis will be provided to you prior to the commencement of any work on your behalf. In some circumstances, we might be engaged and paid by a third party (such as a financial planner) to provide independent advice to its clients.

The Heron Partnership does not receive any commissions, in respect to the services provided.

Financial institutions/product issuers, financial planning dealer groups, financial planners and employers subscribe to the on-line assessment and ratings services provided by our associated company Heron Advisor Pty Limited (ACN 115 313 552). Fees for this service are by subscription and charged based on the type and volume of services required.

Compensation Arrangements

We have professional indemnity insurance in place which covers us for errors and omissions. This insurance meets the requirements of the Corporations Act and covers the services we provide. These arrangements cover claims related to the conduct of representatives and employees who no longer represent The Heron Partnership (but did at the time of the relevant conduct).

Who is responsible for the financial services provided?

The Heron Partnership, through its consultants, is responsible for all advice provided. Services involving comparative product assessments reflect our views and opinions and are therefore subjective, and are based on analysis of Product Disclosure Statements, information provided by third parties, such as the product issuers, assessment undertaken by us and our general market knowledge.

Although this analysis and information is considered to be accurate at the time produced, The Heron Partnership gives neither a guarantee nor a warranty nor makes any representation as to the correctness of the information presented and accepts no responsibility for any inaccuracy in the information provided to it, nor in its own subjective judgment.

Relationships or associations with financial institutions/product issuers:

The Heron Partnership has no debt or equity associations with financial institutions/product issuers. However, one of the services provided by The Heron Partnership is to provide advice to financial institutions/product issuers about products, services and the corporate superannuation market, including research reports and product ratings, on a fee for service basis. The provision of this advice is ad-hoc and does not influence our advice and product assessments.

If you have a complaint:

If you have any complaints or concerns about the services provided by The Heron Partnership please contact our Managing Director as follows:

The Heron Partnership Pty Limited

Level 4, Austral House, 115 Collins Street

Melbourne VIC 3000

Telephone 03 9254 4900


We endeavour to resolve a complaint within 20 days of receipt of advice about the complaint.

If the complaint can’t be resolved to your satisfaction you have the right to refer the matter to the Financial Ombudsman Service Limited, as follows:

Financial Ombudsman Service Limited

GPO Box 3

Melbourne VIC 3001

Telephone 1800 367 287




The Heron Partnership’s Financial Ombudsman Service membership number is 11895.

ASIC also has a free call information line which you may wish to use to obtain information about your rights. They can be contacted on 1300 300 630.

Please refer to this document for your future reference and any future dealings with The Heron Partnership.

Additional information:

Please contact us on (03) 9254 4900 if you have any questions about the content of this guide or the services provided by The Heron Partnership.

This Financial Services Guide was last updated in May 2018.